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Quest Alliance
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Senior IT Manager

Senior IT Manager

Quest Alliance

8 - 11 years

12 - 17 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Usage Infrastructure management MIS Strategic planning Network security Asset management Troubleshooting IT operations Remote support CCTV

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role :

Quest Alliance is seeking a seasoned IT professional to lead and strengthen its IT infrastructure, cybersecurity, and governance frameworks. This role is both strategic and hands-on, responsible for managing multi-location IT operations, ensuring robust data protection, supporting compliance, and enabling seamless digital transformation. The role demands strong leadership, vendor engagement skills, and a commitment to empowering teams across regions.

Key Responsibilities
1. IT Infrastructure & Asset Management

Maintain 100% accurate and up-to-date IT Asset and Employee Register (quarterly reviews).
Develop and implement SOPs for asset disbursement, infrastructure management, vendor empanelment, and onboarding processes.
Oversee setup and maintenance of IT systems: servers, firewalls, routers, switches, UPS, CCTV.
Procure IT hardware/software and manage vendor relationships across regions.
Track the lifecycle of laptops and assets to inform strategic decisions.

2. IT Governance & Compliance

Lead the rollout of Quest s IT Governance Framework and Data Governance Charter.
Institutionalize the digital tool approval process and drive team-wide compliance.
Support compliance audits and maintain policy documentation to ensure 90% compliance.
Guide teams on IT policies, audit preparation, and security standards.

3. Data Privacy & Cybersecurity

Design and implement SOPs for access control, user and team permissions.
Deploy security protocols for email systems, networks, and device usage (BYOD policy).
Conduct bi-annual security audits, targeting 75% vulnerability reduction within six months.
Ensure 100% staff participation in cybersecurity awareness training.
Stay current on evolving threats and regularly update policies.

4. Business-As-Usual (BAU) Operations

Ensure timely execution of routine IT operations and support tasks across offices.
Maintain all critical systems including internet, network, server configurations, and software subscriptions.
Administer software and domains, including Google Workspace and internal platforms.
Provide field and remote support to partners, institutions, and staff.
Track, document, and report IT operations for audits and internal reviews.

5. Team and Culture Building

Cultivate a collaborative, reflective, and learning-oriented team culture.
Empower team members through shared leadership, role clarity, and mentorship.
Facilitate cross-team learning and connect day-to-day work with larger organizational goals.
Create spaces for feedback, growth conversations, and collective strategy alignment.

Requirements

Skills & Competencies

IT Infrastructure & Asset Management: Experience in setting up and maintaining networks, servers, firewalls, and security systems; skilled in tracking and managing IT assets.
Cybersecurity & Data Privacy: Strong understanding of role-based access control, email/network security, and cyber protocols aligned with compliance frameworks.
Software & Domain Management: Proficient in managing software licenses, internal domains, and administering Google Workspace.
Cloud Operations: Familiarity with AWS services such as EC2, RDS, IAM, S3, SES, and CloudWatch for scalable infrastructure management.
Procurement & Vendor Management: Proven experience in identifying, negotiating, and managing IT vendors across regions.
IT Governance & Compliance: Ability to create, implement, and audit IT policies and SOPs aligned with internal governance and external compliance needs.
Technical Troubleshooting & User Support: Strong problem-solving abilities, both remote and onsite, with a user-centric and empathetic approach.
MIS & Data Reporting: Skilled in building and maintaining MIS tools and dashboards to support leadership reviews and strategic planning.
Team, Project & Budget Management: Experienced in leading cross-functional teams, managing IT projects, and aligning budgets with organizational priorities.

Benefits

Monthly compensation: 1,20,000 (CTC)

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Quest Alliance

Non-Profit / Education

Bangalore

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Senior IT Manager