Senior IT Engineer - Salesforce

Summary:

We are looking for an experienced ‘Senior IT Engineer - Salesforce’ to join our team and play a key role in designing, developing, and maintaining customized solutions within the Salesforce platform. The ideal candidate will have experience in Sales Cloud development, Lightning Web Components (LWC), and Apex classes, Triggers, workflows ensuring seamless functionality and performance across our Salesforce ecosystem. This role will be responsible for implementing Salesforce solutions that meet business requirements while ensuring performance, scalability, and security.

Responsibilities:

• Develop, test, and deploy high-quality Salesforce solutions focusing on Experience Cloud, Service Cloud and Sales Cloud.
• Collaborate with stakeholders and business leaders to understand requirements, design and develop solutions that integrate customer and partner communities using Experience Cloud.
• Oversee the implementation and customization of Service Cloud and Sales Cloud ensuring a seamless, customer-focused support process.
• Design, develop, and maintain Lightning Web Components (LWC) for an enhanced user experience.
• Write and optimize Apex classes, triggers, and batch jobs for business logic implementation.
• Ensure the solutions designed comply with Salesforce security best practices, including role hierarchy, sharing rules, and user access control.
• Ensure all development follows Salesforce governance, data integrity, and architectural standards.
• Stay up-to-date with the latest Salesforce features, functionality, and releases, and drive innovation across the team.
• Mentor junior developers to contribute to the overall growth of the team.
• Ensure projects are on track and the commitments are delivered within the timelines.

Required Qualifications:

• 5-7 years of experience in Salesforce development, including Experience Cloud, Service Cloud, Sales Cloud
• Experience in developing highly customized Salesforce solutions.
• Proven track record of successfully implementing Salesforce Experience Cloud portals and partner/community solutions.
• Experience in Service Cloud and building customer service processes, including case management, service contracts, and knowledge base integration.
• Strong experience with Apex, Visualforce, Lightning Components, and SOQL.
• Ability to translate business requirements into scalable Salesforce solutions.
• Excellent communication skills, with the ability to work cross-functionally with technical and non-technical teams.
• Bachelor’s degree in Computer Science, IT or a related field.

Preferred Qualifications:

• Experience working in a DevOps environment, with continuous integration, automated testing, and release management tools.
• Salesforce certifications are highly preferred.