Senior Infrastructure Systems Engineer

Atlasrtx

5 - 10 years

6 - 9 Lacs

pune

Posted:4 days ago| Platform:

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Skills Required

vmware network administration linux active directory dns incident management windows individual contributor microsoft firewall

Work Mode

Work from Office

Job Type

Full Time

Job Description

How will you make an impact

Monitor and manage system-generated events and user-reported incidents across the global NICE IT infrastructure.
Perform first-level troubleshooting and resolution for infrastructure, application, and service-related issues.
Provide basic server administration support, including health checks, service monitoring, and routine operational tasks.
Support basic network administration activities such as connectivity checks, incident diagnosis, and escalation.
Log, track, and manage incidents and requests through the ITSM tool, ensuring timely resolution and SLA adherence.
Coordinate with internal IT teams and vendors for issue escalation, root cause analysis, and resolution.
Proactively identify recurring issues and contribute to continuous improvement of IT operations.
Actively support various IT infrastructure operations initiatives as part of the global IT Operations Center (ITOC).

Have you got what it takes

Minimum 5+ years of experience in systems engineering or technical delivery and installation, troubleshooting.

Hands on work experience in IT service operations covering broadly the following areas:

Event Management (monitoring, troubleshooting on system generated auto incidents)
Windows & Linux administration
Knowledge on VMware and related function/s
IT Service Management knowledge (Incident Management- Regular and Major incidents, Request Management, Problem Management, Change Management)
Azure/Office 365 administration
Experience in working with Infrastrcuture Monitoring Tools (SCOM, Solarwinds, Nagios, Tivoli, AppDynamics etc. )
Experience in working with ITSM tools (BMC Remedy, Service Now, ManageEngine etc. )
L2 troubleshooting skills on Windows platform including but not limited to Windows Server, Active Directory, DNS, OS patching, User reported errors, Diagnostics of system error logs, Monitoring system performance
L2 troubleshooting skills on Linux platform including but not limited to Boot, Partition, User reported errors, Diagnostics of system error logs, Monitoring system performance
L2 operational knowledge & troubleshooting skills on VMware vSphere platform specific to VM creation, Increase VM resources, Vmotion, VM snapsot creation & deletion
Should be hands-on with Server housekeeping protocols and tasks
Excellent communication skills (oral and written), problem solving skills and interpersonal skills
Customer focused and should have a customer centric mindset

You will have an advantage if you also have

Experience in handling IT infrastructure issues in servers, networks etc.
Good understranding of Active Directory, DNS, Exchange, GPO concepts
Certification in Microsoft, RHEL, VMWare, ITIL etc. preferred but not mandatory
Fundamental knowledge on Cloud Platforms (MS Azure, AWS, GCP, VMWare etc. ) will be an added advantage
Fundamental knowledge on Office 365 is good to have
Understanding of Server, Switches, Firewall, Router, ISP configurations and troubleshooting will be preferred
Knowledge on scripting (PowerShell, Python, etc. ) is good to have
Must be willing to work in 24/7 rotational shifts including weekends
Ability to drive major incident bridge/calls to closure in co-ordination with other cross functional teams
Ability to handle multiple concurrent tasks with minimal supervision

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