Senior Implementation Consultant, Service

Job Description

Responsibilities In this position, individuals are responsible for setup/installation, configuration, and customization of technical solutions, applications, or process designs for the client s purchased or outsourced technology and business outcome solutions. Individuals in this position work independently and may also run workshops, lead technical discussion and deployment activities. Works directly with clients to manage initial access, map and transfer data, create process documentation (functional requirements/designs/lessons learned), and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems. Identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements. Works directly with clients on-site or provides project support remotely. Works on pre-sales activities. Reports to senior management. Determines client s objectives by reviewing business functions; gathering information; and evaluating output requirements and formats. The successful candidate will perform multiple work assignments including configuring, testing, documenting, and developing solutions. Designs solutions by analyzing requirements; constructing workflow charts and diagrams; studying client system capabilities; writing specifications. Improves solutions by studying client current practices; designing modifications, use cases, design documents and suggesting best practices. Maintains system protocols by writing and updating procedures. Provides references for users by writing and maintaining user documentation; providing help desk support; training users. Maintains user confidence and protects operations by keeping information confidential. Applies analytical and technical thinking within areas of assigned responsibility to resolve routine client issues and challenges by identifying possible alternatives and providing recommendations. Leads preparation of testing scripts and materials; supports and performs unit, system and integrated testing tasks. Education / Qualifications