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Taboola
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Senior Frontline PS Support Engineer

Senior Frontline PS Support Engineer

Taboola

2 - 7 years

4 - 9 Lacs

gurugram

Posted:None| Platform:

Apply

Skills Required

ticketing usage digital analytics google analytics manager technology video conferencing advertising technical support monitoring sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Realize your potential by joining the leading performance-driven advertising company!

As a

L1 Senior Support Engineer

on the

Frontline Advertiser Support team

in our

Gurgram Office

, you ll play a vital role in delivering timely, effective, and customer-centric solutions. You will be the first point of contact for our advertisers, providing outstanding support through multiple channels including chat, email, and video conferencing. Being service-oriented and prioritising the client s needs is key, as is the willingness to continually learn and adapt to new technologies and methodologies. You will play a critical role in delivering timely, effective, and customer-centric solutions.

To thrive in this role, you ll need:

Minimum of 2 years of work experience in a Technical Ad Tech Support or relevant client-facing technical role

Solid understanding of system logs, APIs, and basic SQL

Previous experience working in the Ad Tech industry

Familiarity with campaign performance, tracking, targeting, and optimization concepts

Willingness to work in 24 7 rotational shifts

Bonus points if you have:

Familiarity with digital analytics tools such as Google Analytics

Knowledge of tracking mechanisms, third-party tags, UTM parameters, and conversion attribution

How you ll make an impact:

Act as the first point of contact for Taboola s clients, addressing their technical and support needs

Respond to customer inquiries through email, live chat, and ticketing systems

Troubleshoot platform-related issues and escalate when needed

Monitor workload distribution and ensure timely assignment of incoming cases

Serve as the primary point of contact for the shift and coordinate resolution efforts

Update and maintain internal knowledge base articles

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Software Development

New York NY

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Senior Frontline PS Support Engineer