Senior Fraud Officer - Bangalore & Hyderabad

Job Description

Job Location: Bangalore & Hyderabad Work Shift Timings: Flexible for 24/7 environment Skill set: Customer service, Voice Process (Fraud preferred), No Technical Background. Business: Intl Wealth & Premier Banking Interested can apply & also can share updated profile to gramashetty@allegisglobalsolutions.com. Qualifications - Graduate in any stream or equivalent(No BE/BTech candidates) Experience or exposure in Fraud Risk and Investigations. Knowledge in transaction monitoring and financial investigations. Excellent interpersonal skills with the ability to communicate (Verbal/Written) with customers and external parties. Highly effective in good conversational skills to engage customer. Good oral and written communication skills. Proven critical thinking, personal organizational and time management skills. Ability to learn quickly and transfer knowledge appropriately. Flexibility to work shifts in 24/7 high voice contact center environment. High level of awareness about Fraud Risk, compliance and money laundering is maintained all times. Principal responsibilities: Impact on the Business/Function Contribute to fraud loss mitigation through effective review and resolution of targeted detection efforts. Conduct customer interactions in accordance with the Brand values to optimize the customer experience. Accurately analyze and report accounts presented for common characteristics that may lead to a trend. Customers / Stakeholders Fulfill customer and business initiated inquires by all channels as assigned to resolve potential and confirmed fraudulent activity. Adhere to procedures, compliance, and regulations to ensure that the customer and business is protected against losses and risks. Consult victims of identity theft on recommended actions to take to clear their credit and protect against future fraud. Leadership & Teamwork With minimal direction seeks out opportunities to increase knowledge and improve skills to understand the industry and will assist management in providing support for the department. Major Challenges Ability to demonstrate strong organizational and time management skills to meet department standards of productivity and quality in a production environment. Achieve results while managing workloads for multiple products, potentially across various platforms and systems. Assume additional departmental responsibilities as required Flexibility in working schedule in a 24/7 working environment. Role Context Minimal supervision and consistent coaching and development from immediate supervisor. Adherence to policy and procedures with expectation of appropriate judgment and discretion being exercised. Contribute to fraud loss mitigation through effective review and resolution of targeted detection efforts Continuous improvement in OOE and performance against Global Operating Metrics Review and analyze Fraud trends and Financial Risk on cards and accounts, complete the investigation for them and provide a detailed report for further reporting. Consult victims of identity theft on recommended actions to take to clear their credit and protect against future fraud. Timely escalation of Fraud Trends, issues, etc. to Management and Fraud Risk Capacity to be self-reliant and opportunity to demonstrate initiative. Regards, Gopala BR HR Talent Acquisition Team