Consultant Specialist - ITSO

Job Description

In this role, you will: Work as IT Service Owner (ITSO) for Product Control team. Maintain effective control of the end-to-end application and service (including Development, UAT, Production, and Contingency). Ensure external and internal audits for all applications are on track under JIRAs, with timely closure and prioritization for fixes with the vendor team. Handle ad hoc requests around the in-scope system and services. Adhere to governance processes and ensure compliance with all IT FIM requirements. Act as a contact point when requests for service information are made by service stakeholders and IT senior management. Collaborate with key stakeholders within our IT and Group such as Production Services Managers, POD Team Members, Risk & Control Officers, Evergreening Leads, Infrastructure Leads, SSP Leads, and CCO Tech colleagues. Delegate requests for information/completion of regular reviews to POD team members, then consolidate information and respond to the requester. Ensure compliance rules are set up for the application, including certificate renewals and deployment by the vendor team. Perform EIM Application Instance Review and Evergreening. Ensure business IT service resilience by performing RoleSwap and data recovery activity by the vendor. Ensure data quality and hygiene across various bank-wide set OKRs is maintained. Ensure cybersecurity controls and measures are put in place like scanning and timely patching by the vendor team. Analyse the business continuity model and raise concerns or potential impacts to business and MSSOT Head of Derivatives Engagement. Ensure COMET and SCOTT are up to date by the vendor. Review access on the application and privilege activities. Ensure the internal and external audits, tracking, and responding to audit queries on time. Perform BIA Reviews, IT Service Reviews, and Problem Record maintenance and prioritization. Monitor ICE Exceptions, Unix/Linux Patching, Cyclic Database Patching, Performance and Stress testing for services, Data Backup Recovery Plans and Tests, DR Tests and Role swaps Plans and Tests, Vulnerability Planning and Resolution Management, Trusted Source and Data Quality Monitoring, and Data Movement Exceptions. Act as back of the Production Support Manager across area and assist during the crisis Incidents. To be successful in this role, you should meet the following requirements: To be successful in this role, you should meet the following requirements: Sound Knowledge of ITSO Role and Processes. Proven track record of handling the ITSO role successfully. Experience coordinating teams globally. Experience handling maintenance and evergreening projects. Familiarity knowledge of the Production Support practices which include Incident Management/ Service Management/ Problem Management etc. Familiarity with DevOps tooling.