Senior Facility Manager

Job Description: Senior Facility Manager

Specific Duties:

In particular, you will be responsible for carrying out the following duties specific to your Position:

• Directly support the Senior Facility Manager in executing the needs of managing the assigned portfolio.
• Assist the Senior Facility Manager in the delivery of services to operate and maintain the property including: financial, technical, maintenance, procurement, and asset & vendor management
• Ensure client satisfaction with the delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction. Support Global account employee experience initiatives, i.e. hospitality program.
• Ensuring the JLL delivery is continuously delivering both operational excellence in our service and delighting the customers in their experience with our services.
• Own site-level relationships with the key client representatives and on-site key stakeholders to discuss ongoing service delivery, user experience, and forward planning for the facility while maintaining a positive working environment that is conducive to surfacing and resolving the root cause of issues.
• Assist with critical after-hour issues & participate as a key team member in response to emergency situations.
• Manage or assist with various facilities projects and provides input into business cases to support facilities and operating budget recommendations.
• Ensure compliance to Occupational Health and Safety policies, regulations, legislation and cultivate a workplace where health and safety is a priority for clients, team members, and contractors focusing on a goal zero injuries strategy.
• Support the Senior Facility Manager in the implementation of short and long-term projects for the client.
• Manage Computerized Maintenance Management System (CMMS), “Corrigo”, to focus on providing know-how guidance, instruction, and support for processes and procedures related to work order management delivery. Conduct daily / weekly/ monthly office inspections.
• Assist in the development and management of capital budgets.
• Ensure compliance with Jones Lang LaSalle's minimum audit standards.
• Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure an accurate forecasting process.
• Provide forward-looking expense and capital projections. Assist in Development of a 5- year capital plan for your site based on the results of the internal audits, Facility Renewal Plan and infrastructure, and "refresh" or renewal work. Manage and deliver against the approved capital plan.
• Directly accountable for the performance of several external service providers and partners.
• Hold service providers accountable to the terms and conditions of their contracts. Understand the contents and deliverables in their contract.
• Comply with all Jones Lang LaSalle policies and procedures, including but not limited to time & expenses, ethics, and business practice.
• Meet or exceed defined client feedback scorecard objectives, develop action plans to address any issues and seek out opportunities for the continuous improvement of our services.
• Nurture an environment conducive to good teamwork and cooperation among colleagues, including supporting a culture of diversity and inclusion and strong ethical behavior.
• Coach and develop employees to reach full potential, proactively dealing directly and quickly with performance issues and positioning employees for success within the firm. Proactively promote a safety mindset in everything we do by implementing a “goal zero injuries” strategy.
• Manage and operate facility utilizing industry and JLL Best Practices, implementing improved or new processes that improve service to the client and/or reduce cost.
• Maintain the facility appearance, service levels, and hospitality at very high levels.
• Report critical and key performance measurements and achieve performance targets on metrics and internal audits (financial, operational, etc.). Ensure audit action items are completed on the required timing.
• You feel empowered to create memorable human experiences for the client, the internal JLL team, and the account’s One Team while upholding safety standards.
• You are a passionate expert that embodies the JLL Human Experience culture of being an early adopter and turning problems into opportunities while having the flexibility to think outside of the box.
• You are a role model with uncompromising standards who works as a collaborative team player, communicates professionally, and demonstrates accountability.
• You are open to new and innovative ideas and you focus on continuous improvement and delighting the customer.
• At JLL you are expected to think “WE”. Everyone in the organization is part of the team!
• You are a proactive, empathetic leader who brings a positive attitude to the workplace each day.
• You are a change agent who lives JLL’s core values, including ethics, teamwork, and excellence.
• Working with and for people is your passion!

Qualifications:

• Bachelor’s degree or equivalent work experience in Facilities Management or property management
• Four to six years of facility, project, or construction related experience in a Corporate Real Estate environment
• Superior people management skills
• Superior client relationship management skills
• Experience with managing multiple vendors and small capital projects
• Excellent time management skills to meet contractual deadlines and simultaneously handle and prioritize multiple projects, tasks, and requests.
• Experience working on a client account strongly preferred.
• Managerial experience required including a history of “delighting” the occupants of the facility, budget management, contract management, and people development.
• Strong work ethic and interpersonal skills. Energetic, articulate, and personable. Ability to work well with others at all levels, including senior leadership, and across organizations.
• Strong written and oral communication skills.
• Strong analytical and critical thinking skills including a demonstrated ability to use data to find insights and drive decisions.
• Proficiency with Microsoft Office Suite – Word, Project, PowerPoint, Excel.
• The work environment requires a physical presence onsite at the facility to oversee daily operations and serve as the client contact.