Job Description: Ensuring that all the services are delivered in line with the contractual commitments and within budgets Maintaining SLA & KPI as per contract. Ability to handle matters with extreme tact and confidentiality Preparation and submission of management reports/analysis as and when required by client Excellent organizational skills, ability to set priorities, attention to details Managing operational risk management and documenting it Handling back- office operation for establishing new system and processes in the office, including energy conservation methods Overseeing various operations, including the cafeteria management, employee engagement activities & initiatives, space management etc. Take responsibility for smooth operations of all Mechanical, Electrical, Plumbing installations and Civil works pertaining to the facility Liaising with government and regulatory bodies like Local Government Agencies for obtaining necessary sanctions / approvals and ensuring smooth working condition in premises Preparing and supervising maintenance of statutory records Orders and receives invoices, distributes according cost center Responsible for office maintenance (replacements, repairs, etc.) Store Management- maintenance / issuance of items, stock take etc. Verifies items billed against items ordered and received and reconciles differences through follow-up with the vendor and/or other employees. Follow ups with the finance team for the payment of service partners. Preferred candidate profile Must have Experience in Commercial IT/ITES Projects Excellent knowledge of management methods and techniques Proficiency in English. Dynamic personality. Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Perks and benefits Medical Insurance Yearly Bonus