Senior Executive-OTC Cash APP

Job Description

Why JCI https//www. youtube. com/watch?v=nrbigjbpxkg Asia-Pacific LinkedIn https//www. linkedin. com / showcase / johnson-controls-asia-pacific / posts / ?feedView=all Career The Power Behind Your Mission OpenBlue This is How a Space Comes Alive How will you do it? T his r ole will report to the OTC Cash Application Supervisor and work closely with collections team to proactively identify and resolve issues related to unapplied cash Records client payments in appropriate accounts, identifies and resolves payment discrepancies and answers internal customer s inquiries This role will also work in link with cash and banks team in order to follow up bank reconciliations Account for the amount collected from the customers in the appropriate accounts on a timely basis and with 100% accuracy Process and accurately apply all incoming payments for all customer accounts from various sources including Live Checks, Credit Cards, Electronic Lockbox , Wire Transfers etc. Monitor, respond or redirect inquiries from the AR and Accounting Mailboxes in a timely & professional manner Reconcile the customer accounts and bank accounts to ensure there are no open items in customer accounts and zero unapplied cash. Follow up advance payment account Provide quality, professional customer service to all internal customers. Monitor, respond or redirect inquiries from the AR and Accounting Mailboxes in a timely & professional manner Responsible for producing the daily customer cash receipts reports Download daily bank statements and ensure cash is appropriately applied to customer accounts Provide quality, professional customer service to all internal customers Ensure compliance to applicable policies, guidelines, and regulations What we look for? Graduate / Postgraduate in any stream Fluent in English, both verbal and written communication skills would be mandatory Working experience within a shared services environment supporting North America region is mandatory Experience in North American process would be preferred Working in US working hours (night shift) is a mandatory requirement 2 - 3 Years of experience required with OTC domain Excellent communication and interpersonal skills with a customer service focus Demonstrates initiative, is conscientious, detail oriented and provides complete follow-through on areas of responsibility Positive attitude and a strong team player Systems proficiency in ERPs (Oracle Ace, Oracle R12, Oracle Fusion) would be an advantage Analytic and strong research skills Intermediate skills in Microsoft Word, Excel, Outlook, and Internet navigation and research, including , Ability to utilize basic formulas &Utilize Pivot Tables and V-Lookups. Essential Over 3 - 4 years of relevant experience in accounting/finance