Posted:23 hours ago|
Platform:
On-site
Full Time
Senior Executive (Order Processing)
.
Ensure accurate, timely order flow from marketplaces/D2C through pick-pack-ship with complete documentation and issue resolution. Govern SLA adherence and customer experience KPIs.
Key Responsibilities
· Manage end-to-end order lifecycle: ingest, validation, allocation, pick-pack-ship, invoicing, and manifesting.
· Coordinate with warehouse teams for dispatch priorities; ensure packaging and labeling compliance by portal.
· Monitor SLAs for dispatch/OTD; handle exceptions, escalations, and returns/RTO reconciliation.
· Maintain trackers/MIS and reconcile with finance for COD/prepaid and marketplace remittances.
· Drive continuous improvements in accuracy, speed, and cost per order.
Qualifications
· 3–5 years in e-commerce operations/order processing.
· Hands-on with marketplace panels/WMS/shipping aggregators.
· Process discipline, documentation rigor, and strong communication.
Success Metrics
· Dispatch SLA adherence and OTD%.
· Pick/pack accuracy and order defects/returns.
· Cost per order and ops exceptions closed within TAT.
· Billing/reconciliation accuracy.
Job Type: Full-time
Pay: ₹35,000.00 - ₹50,000.00 per month
Work Location: In person
Powermax Fitness India Pvt Ltd.
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4.2 - 6.0 Lacs P.A.
4.2 - 6.0 Lacs P.A.
