Senior Executive -Order Management System

Job Summary:

The Order Management System (OMS) Executive is responsible for efficiently managing the entire order processing cycle, ensuring accuracy and timely fulfillment of customer orders. This role involves coordinating with multiple departments, including inventory, logistics, sales, and customer service, to ensure smooth and accurate order processing. The OMS Executive is expected to maintain order data integrity, support system operations, and assist in identifying process improvement opportunities to enhance customer satisfaction and operational efficiency.

Key Responsibilities:

Order Processing and Fulfillment:

• Process customer orders in the OMS, ensuring accuracy in data entry, pricing, and product details.
• Monitor order status and manage the end-to-end order lifecycle, including order entry, tracking, fulfillment, and invoicing.
• Communicate with the sales and customer service teams to address order modifications, cancellations, and special requests.

Coordination with Inventory and Logistics:

• Coordinate with inventory teams to ensure product availability and accurate stock levels.
• Work closely with logistics and warehouse teams to ensure timely dispatch and delivery of orders.
• Manage backorders, order prioritization, and allocation based on inventory status and customer requirements.

Customer Communication and Support:

• Provide timely and professional updates to customers on order status, delays, and any changes.
• Address and resolve customer queries and complaints related to order processing, delivery, and returns.
• Maintain strong customer relationships to ensure a high level of customer satisfaction.

System Maintenance and Troubleshooting:

• Ensure the OMS is functioning efficiently and coordinate with the IT team to resolve any technical issues.
• Assist in performing regular data audits and system checks to maintain data integrity and accuracy.
• Support the implementation of OMS updates, new features, and training for end-users.

Data Management and Reporting:

• Maintain accurate and up-to-date order records and documentation in the OMS.
• Generate daily, weekly, and monthly reports on order status, fulfillment rates, and other key metrics.
• Analyze order data to identify trends, issues, and areas for process improvement.

Process Improvement and Optimization:

• Identify potential areas for process improvement within order management and suggest solutions to streamline workflows.
• Collaborate with senior team members to implement best practices and optimize OMS functionality.
• Support continuous improvement initiatives to enhance order processing efficiency and reduce errors.

Compliance and Quality Control:

• Ensure all order management processes comply with company policies and industry standards.
• Conduct regular checks to ensure orders are processed accurately and promptly, minimizing errors and delays.

Qualifications:

• Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, or a related field.
• 1-3 years of experience in order management, customer service, supply chain, or a related field.
• Familiarity with Order Management Systems (OMS) and/or Enterprise Resource Planning (ERP) systems.
• Strong attention to detail and organizational skills.
• Good communication skills to interact effectively with internal teams and customers.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and basic data analysis.

Preferred Qualifications:

• Experience in e-commerce, retail, or manufacturing environments.
• Knowledge of order-to-cash (O2C) processes and supply chain principles.
• Experience with any OMS software (e.g., SAP, Oracle, Netsuite, Microsoft Dynamics). Key Competencies: Attention to Detail: Ability to maintain accuracy in order processing and documentation. Customer Orientation: Focused on providing excellent service and support to customers. Collaboration: Works well with cross-functional teams to achieve operational goals. Adaptability: Able to handle multiple tasks and adjust to changing priorities in a fast-paced environment. Problem-Solving: Proactively identifies and resolves order-related issues.

Work Environment:

• Office-based role with occasional remote work options, depending on company policy.
• May require extended working hours during high-volume periods or special sales events.