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Bajaj Finance
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Senior Executive - Operations and Service

Senior Executive - Operations and Service

Bajaj Finance

2 - 4 years

2 - 5 Lacs

chandrapur india

Posted:2 days ago| Platform:

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Skills Required

data analytics service operations presentation skills sales branch operations team management customer service team handling business development customer support client relationship management marketing business process improvement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Purpose
This position is open with Bajaj Finance ltd.Duties and Responsibilities
To Ensure SLA Delivery for each process- To Ensure quality of files processed by the Operations team are within the specified guidelines- Achieve Service To Sales Numbers- To Ensure all cash management services at the branch are delivered- Achieve Service Related TAT & specific deliverables like Generating Tokens, FTR, TAT etc- Data Analysis & Sharing of best practices with team- Ensuring Implementation of Policies & processes- Coordination with various HO / Cross functional departments & providing feedback- Recruiting and manpower forecast & planning- Ensuring highest levels of employee relationship, motivation & engagement To drive results & high levels of employee Satisfaction- Vendor management (CPV Agencies)- Ensuring Compliance & Integrity within the area/region- To Support all New Initiatives & functional Projects of the FunctionRequired Qualifications and Experience

Should have 2-4 years experience, and minimum 1 years managing branch operations
? Should be a post graduate preferably? Should have collaborative work style to engage with peers & colleagues across the company. ? Should have excellent communication skills along with strong presentation and data analytics skills.? Self-motivated and a self-starter

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Senior Executive - Operations and Service