Senior Executive

As a Service Center Manager, you will be responsible for managing a Service Center network to ensure exceptional after-sales service for customers. Your role will involve coordinating with service centers and customers, updating the CRM platform regularly, providing timely updates to customers, addressing queries and complaints, handling demanding customers and escalations, and maintaining effective communication with all relevant departments. Utilizing CRM best practices, providing accurate information, following communication protocols, assessing customer needs, and fostering lasting relationships with assigned service centers will be key aspects of your job. Key Responsibilities: - Coordinate with service centers and customers - Update the CRM platform regularly - Provide prompt updates and address customer queries and complaints - Handle demanding customers and escalations - Ensure effective communication with all concerned departments - Utilize CRM practices effectively - Provide accurate information - Follow communication procedures - Assess customer needs - Build sustainable relationships with assigned service centers Qualification Required: - Relevant experience in a service center or similar process in the consumer durable industry or after-sales service industry - Basic technical knowledge of spare parts and appliances - Aptitude for fast learning and problem-solving skills - Ability to work independently and in groups - Willingness to apply knowledge to practical situations Experience: 5+ years Qualification: Graduate,