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Xpressbees
Senior Executive Last mile (COT department)

Senior Executive Last mile (COT department)

Xpressbees

3.0 - 4.0 years

3 - 5 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Control Tower Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

JD Control Tower Monitor end-to-end last mile operations (delivery attempts, RTOs, NDRs, Pendency etc.) through control tower dashboards. Ensure real-time visibility of shipment status across all delivery partners and Regions. Track SLA adherence and take immediate action to prevent service breaches. Identify and resolve delivery exceptions proactively (e.g., undelivered shipments, fake OFDs, delay reasons). Analyse performance metrics such as delivery success rate, fake delivery attempt rate, RTO %, and on-time delivery. Share daily/weekly MIS and reports with actionable insights. Identify operational gaps and suggest process improvements for better service quality. Conduct root cause analysis (RCA) for recurring failures or low-performance regions. Coordinate with internal and external teams to ensure seamless execution.

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Xpressbees

xpressbees.com

Truck Transportation

Pune Maharashtra

10001 Employees

16 Jobs

Key People

Amitava Saha

CEO & Co-founder
Kunal Sinha

CFO & Co-founder
Rahul Gupta

CTO

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Senior Executive Last mile (COT department)

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Xpressbees