Senior Executive Key Account Manager (KAM)

4 - 8 years

0 Lacs

Posted:5 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As a Sr. Executive - KAM (Keys Accounts Management) at our leading Freight Forwarding Company based in Gurgaon, your primary responsibility will be to manage and nurture relationships with key clients. You will play a crucial role in understanding the unique logistics needs of clients, offering tailored solutions, and ensuring the delivery of exceptional services. Collaborating closely with internal teams is essential to enhance client satisfaction, drive business growth, meet revenue targets, and foster strong industry connections. Your key duties will include: Client Relationship Management: - Serve as the primary point of contact for designated key accounts. - Cultivate and sustain enduring client relationships by maintaining regular communication and interaction. - Comprehend client logistics and supply chain requirements and suggest personalized freight forwarding solutions. Business Development: - Identify opportunities for account expansion by analyzing client needs and market dynamics. - Work in conjunction with the sales team to promote and cross-sell additional services to current clients. - Develop and present business proposals and presentations that align with client needs. Service Delivery and Problem Resolution: - Collaborate with internal departments such as operations, pricing, and customer service to ensure seamless service delivery. - Proactively handle client concerns, resolve issues, and escalate complex problems when necessary. - Monitor shipment performance to ensure adherence to agreed service levels and timelines. Market Insights and Strategy: - Stay informed about industry trends, competitor activities, and market advancements. - Share industry insights with clients to showcase expertise and enhance their logistics strategies. Account Performance and Reporting: - Monitor account performance metrics including revenue, profitability, and client satisfaction. - Generate regular reports for management highlighting achievements, challenges, and growth opportunities. Compliance and Documentation: - Ensure all client activities comply with company policies and industry regulations. - Maintain accurate records of client interactions, contracts, and service agreements. This is a full-time position with a day shift schedule. The ideal candidate should have a total of 4 years of work experience, with a minimum of 4 years in Key Clients or Accounts Management and the Freight Forwarding or Logistics Industry. The preferred work location is Gurugram, Haryana. If you are ready to take on this challenge and drive success in the world of freight forwarding, we invite you to apply for this role.,

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