9.0 - 12.0 years

4 - 7 Lacs

Hyderabad, Telangana, India

On-site

Key Responsibilities: Client Relationship Management: Act as the primary point of contact for India-based clients, maintaining and strengthening relationships. Conduct regular client meetings to discuss performance, strategies, and identify new opportunities. Gather client requirements, follow up on submittals, interviews, and placements to ensure satisfaction. Provide updates to clients on recruitment processes, fill ratios, revenue, and overall account performance. Ensure that the team meets KPIs and maintain high performance. Account Performance & Reporting: Monitor key performance indicators (KPIs), providing regular reports to clients and internal teams. Manage client-specific reports, ensuring compliance with SLAs, on-time delivery, and quality control standards. Escalation POC for track and report on consultant timesheets, missing timecards, and other relevant data. Ensure accurate job records, updates, and postings within the ATS system. Compliance & Client SLAs: Ensure all recruitment and staffing activities comply with internal policies. Maintain high standards of service and ensure all client SLAs are met. MSP/VMS & Implementation Partner Management: Manage and maintain strong relationships with Managed Service Providers (MSP) and Vendor Management Systems (VMS). Coordinate with external partners to streamline recruitment processes and ensure the efficient delivery of staffing services. Leadership & Team Collaboration: Lead a team of recruiters and ensure they have the resources and guidance to meet client expectations. Collaborate with Sales and Account Managers to align recruitment efforts with client needs and optimize processes. Mentor and develop team members, fostering a culture of continuous improvement and high performance. Client Engagement & Feedback: Conduct post-interview feedback calls with clients and candidates to ensure satisfaction and identify areas for improvement. Ensure clients expectations are managed and exceeded, building long-term relationships and increasing customer loyalty. Requirements A minimum of 10+ years of experience in Business Development, Account Management, or Client Services within the Recruitment, Staffing, or IT Consulting industry. Proven track record in managing client relationships, sales, and recruitment operations in a client-facing role. Strong experience in technical screening for IT, engineering, and healthcare roles. Experience managing MSP/VMS and collaborating with external implementation partners. Excellent communication (both written and verbal), team building, leadership, and presentation skills. Proficient in using CRM/ATS tools for tracking recruitment processes, maintaining client records, and generating reports. Expertise in handling client performance reports, missing timecards, and consultant timesheets. Ability to manage accounts with a focus on key metrics such as client satisfaction, fill ratios, margin and revenue generation. Strong understanding of Domestic hiring trends, compliance requirements, and sourcing strategies in IT, ERP, engineering, and healthcare staffing.

Posted 1 day ago

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The cleaned title from the string provided is Senior Executive Key Account Manager (KAM) Trident HRM Services Pvt Ltd

4.0 - 8.0 years

0 Lacs

haryana

On-site

As a Senior Executive - Key Accounts Management (KAM) at our leading Freight Forwarding Company located in Gurgaon, you will play a crucial role in managing and nurturing relationships with key clients. Your primary responsibility will be to understand the unique logistics needs of our clients, offer tailored solutions, and ensure exceptional service delivery. By closely collaborating with internal teams, you will aim to enhance client satisfaction, drive business growth, meet revenue targets, and foster strong industry connections. Your key responsibilities in this role will include serving as the main point of contact for designated key accounts, cultivating enduring client relationships through regular engagement, comprehending clients" logistics and supply chain requirements, and suggesting personalized freight forwarding solutions. You will also be tasked with identifying opportunities for account expansion by assessing client needs and market dynamics, collaborating with the sales team to promote additional services to existing clients, and crafting and presenting business proposals that align with client needs. Moreover, you will be responsible for coordinating with various internal departments such as operations, pricing, and customer service to ensure seamless service delivery, proactively addressing client concerns, resolving issues, and escalating complex problems when necessary. Monitoring shipment performance to guarantee adherence to agreed service levels and timelines will also be a critical aspect of your role. Staying abreast of industry trends, competitor activities, and market developments will be essential for you to share valuable insights with clients, showcase expertise, and contribute to enhancing their logistics strategies. Additionally, you will be expected to track account performance metrics including revenue, profitability, and client satisfaction, preparing regular reports for management that highlight achievements, challenges, and potential opportunities. To excel in this position, you must ensure all client interactions adhere to company policies and industry regulations while maintaining accurate records of client engagements, contracts, and service agreements. A minimum of four years of relevant work experience, particularly in Key Clients or Accounts Management within the Freight Forwarding or Logistics Industry, is preferred for this full-time role based in Gurugram, Haryana. Your commitment to an in-person work location during day shifts will be crucial in fulfilling the demands of this dynamic and rewarding position.,

Posted 4 days ago

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