Posted:1 week ago|
Platform:
Work from Office
Full Time
To create better outcomes within a team in the provision of full lifecycle day to day administration services for all clients, scheme members, and their dependents. Job title: Senior Executive - Insurance Job Description: Work towards overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements, processing Change of Address, Name, Gone Aways, Outstanding premium letters and providing Valuation, Quotation and Projections, General Policy Details, General Policy Amendments / Corrections, Wakeup Packs / Ad-hoc Packs, Record Mismatch / Suspense corrections, Dealing with Multiple Exception reports Be available to answer member queries within the agreed SLA targets across multiple communication channels Adhere to Quality Management Systems and comply with regulations and policies from Capita and relevant regulatory bodies Take ownership of personal and performance development undertaking all relevant training courses, including Mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability Identify and report risks, complaints, and breaches immediately / within deadlines, to line management and/or the Operational Risk Compliance Department Location: Mumbai , India Time Type: Full time Contract Type: Permanent
Capita
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