Job
Description
What is the Sr Executive - GSS Asia / EMEA Cust Svcs AMC group responsible for? Effectively manage the critical distributors at Third party POS locations by providing exceptional service support. Liaison with the key personnel at third party POS for enabling seamless service delivery to our clients & distributors. What are the ongoing responsibilities of a Sr Executive? Meet the target distributor segment on predefined frequency, foster relationships, and deliver exemplary service experience to our distributors. Effective tracking of all queries / requests and complaints Effective tracking of NIGO miss outs of targeted distributors. Effective use of data, MIS by adding value by creating talking points during all scheduled interactions with the distributors. Answers queries including but not limited to processing of transactions, processes, regulatory & compliance guidelines from distributors, financial advisors and other interested parties either from an incoming call or an outgoing returned call. Keeps abreast of current market conditions, fund and company policies, investment and tax law changes, compliance requirements, and all other procedural information in a constantly changing environment. Adheres to all legal requirements (compliance rules) while servicing distributors. Escalation handling Critical distributor handling and management. What ideal qualifications, skills & experience would help someone to be successful? Preferred MBA or any graduate degree. Preferably from a commerce / accounting / finance background. Proficient in English, numerate. NISM Certification - To be cleared within 3 attempts PC knowledge including use of Microsoft Office products especially Excel and Word skills Administrative and time management skills Ability to interact with external clients and team members equally effectively Strong attention to detail and quality Previous branch / Service oriented Knowledge of mutual funds and regulations involved therein Excellent communication, relationship and technical skills NOTE: The above statements are intended to describe the general nature and level of work being performed by incumbents. They are not intended to be an exhaustive list of all responsibilities, duties and skills required by all incumbents. Incumbents may perform other duties as assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Management retains the right to add to or change the duties of the position at any time. Work Shift Timings - 9:00 AM - 6:00 PM IST Experience our welcoming culture and reach your professional and personal potential! Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life. Hear more from our employees By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life s adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered. Highlights of our benefits include: Professional development growth opportunities through in-house classes and over 150 Web-based training courses An educational assistance program to financially help employees seeking continuing education Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employee s dependents (spouses, children and dependent parents) Life insurance for protection of employees families Personal accident insurance for protection of employees and their families Personal loan assistance Employee Stock Investment Plan (ESIP) 12 weeks Paternity leave 2 offices in Chennai. Good Sheppard House Office located near Valluvar Kottam, Kodambakkam. Century Centre office located at the heart of the city. Rewards and Recognition Program. Volunteer services and paid time off for volunteering. Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to . In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.
