Posted:3 weeks ago|
Platform:
On-site
Full Time
Contact customers via phone, email, and written correspondence to recover outstanding debts
Negotiate payment plans and settlements in line with company guidelines
Investigate and resolve billing discrepancies and customer disputes
Maintain accurate records of collection activities and account status
Collaborate with internal teams to improve collection strategies and resolve escalated issues
Ensure compliance with debt collection laws and company policies
Recommend legal action when necessary and assist in preparing documentation
EXL IT service management
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