Senior Executive / Executive – Customer Relationship Development

Role Overview

We are hiring for Customer Outreach & Relationship Development (CORD) professionals to join our Global Pre-Sales team. This role will be the first point of contact for international clients (US/EU regions), focusing on building relationships, handling outreach, and ensuring a smooth pre-sales journey.

Key Responsibilities

• Conduct outbound communication to connect with international clients.
• Understand client requirements and coordinate with internal teams for tailored solutions.
• Manage pre-sales activities including requirement gathering, product introductions, sampling, and onboarding.
• Maintain accurate and updated CRM records with timely follow-ups.
• Act as a liaison between clients and internal departments for effective communication.

Required Skills & Competencies

• Excellent spoken and written English with a neutral accent.
• Strong interpersonal and cross-cultural communication abilities.
• Proficiency in CRM tools and MS Office.
• Highly organized, detail-oriented, and self-driven.
• Ability to work effectively in a night shift environment.

Qualifications

• Graduate in Commerce, Arts, Business Administration, or a related field.
• Postgraduates are welcome to apply.
• Experience: 1–3 years in international client engagement, pre-sales, or business development.
• Freshers with strong English communication skills may also apply.

Attributes We Value

• Proactive and solution-oriented mindset.
• Ability to stay composed and professional in client interactions.
• Strong focus on relationship-building and customer success.

Shift Timing: 6:00 PM – 3:30 AM (aligned with US/EU hours)
Note: This position requires excellent English communication skills and willingness to work in night shifts.

Job Type: Full-time

Pay: ₹300,000.00 - ₹600,000.00 per year

Language:

• English (Preferred)