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Senior Executive Customer Service

Senior Executive Customer Service

Syngenta

3 - 5 years

11 - 12 Lacs

Pune

Posted:2 weeks ago| Platform:

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Skills Required

Data analysis Supply chain management SAP Process improvement VLOOKUP Billing Customer service FMCG Macros Logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Overview

We are seeking a dynamic professional to join our Customer Service & Logistics team, responsible for managing end-to-end supply chain operations, C&F coordination, and customer service excellence.

Key Responsibilities

Supply Chain Management

Monitor and analyze constraint/unconstraint forecasts
Ensure optimal inventory levels at C&F locations
Coordinate with Distribution Manager for timely supply execution
Manage supply status reviews and reporting

C&F Operations

Implement and monitor C&F SOP compliance
Drive timely order billing and documentation
Track POD status and coordinate with transporters
Generate regular performance reports using Power BI

Customer Service

Support CSM in maintaining service excellence
Ensure timely resolution of customer queries
Maintain strong relationships with key stakeholders
Participate in continuous improvement initiatives

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