Senior Executive - Chargeback

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Job Summary:

Key Responsibilities

• Provide specialist advice and guidance on chargeback processes.
• Identify and investigate fraudulent chargeback claims.
• Identify and address any issues in chargeback process.
• Liaise with external stakeholders on chargeback matters.
• Develop and maintain chargeback processes and procedures.
• Excellent knowledge of the chargeback process.
• Ability to communicate effectively with merchants, financial institutions, and other stakeholders.
• Organised and able to work under pressure to meet deadlines.
• Ability to analyse and resolve disputes in a timely manner.
• Strong analytical and problem-solving skills.
• Good knowledge of banking regulations.
  

Required Qualifications

• A bachelor’s degree in any stream.
  

Skills And Experience

• 2 - 5 years of experience as a chargeback specialist.
• Excellent communication skills.
• Ability to manage multiple tasks.
• Knowledge of chargeback regulations and processes.
• Proficiency with MS office.
• Strong knowledge of financial processes.
• Attention to detail.
• Problem solving skills.
• Analytical and organizational abilities.