Role Overview
The purpose of this role is to lead a team of skilled engineers in developing and delivering middleware operations service, covering a large volume of servers and many underpinning technologies.
- Responsible for defining and delivering the service levels and KPIs
- Work with other Engineering Managers to drive improvements to the application landscape
- Implement and maintain monitoring across all the mw applications with right alert response built into it.
- Maintain production systems around application and infrastructure outages
- Stay on top of all operational issues and track them to closure.
- Perform blameless post-mortems and produce RCA document along with risk mitigations
- Manage all risks and their mitigation plan to track them to closure
- Create and manage the support rota to fulfil the support needs
- Develop the culture of documentation to maintain SOPs, post-mortems etc.,
- Demonstrate anticipation and initiative in the planning for and management of issues
- Maintain good business relationship with other teams to ensure success of enhancements and fixes
We are looking for:
- 14+ years of experience in operations role with more weight towards managing middleware apps/platforms.
- 5+ years of experience as senior engineer who has done hands on support with middleware applications as well as acted team lead in that space
- Built observability solutions with effective dashboards and alert mechanism
- Should have fundamental experience with middleware technologies like Oracle Fusion MW technologies, Tomcat Apache, WebSphere, IIS, MQ etc.,
- Good working knowledge with setting up and using monitoring tools.
Business & Technical Skills:
- Skilled stakeholder- and people manager with the ability to communicate complex messages, constructively challenge Product Owners and related stakeholders
- Ability guide engineers through resolving issues and performing RCAs
- Setting and leading high performing-, skilled- and impactful teams
- Has worked on scalable solutions in a fast paced environment including experience from project management on multiple platforms
Other Skills:
- An excellent team player, balanced with strong autonomy and high motivation to deliver and lead
- An out-of-the-box-thinker with an open mind who is intrigued by new ideas and innovative solutions
- Working proactively to learn new technologies and is an inspiration to team and colleagues
- CSI at the core of operating the support process
Qualifications:
- IT or Computer Science engineering degree preferred
- Needs to have a solid understanding of agile processes
- Managerial skills – preferably from an agile setting
- Fluent proficiency in both written and oral English
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
