Senior Engineer, Technical Support

Job Description

Meet Our Team We are the face of Pega. Our aim is to Provide world-class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with the best colleagues and customers across the globe. Picture Yourself At Pega The Senior Technical Support Engineer (STSE) is a key technical role within Global Customer Support (GCS) and the first point of contact for customers to address issues. This position develops customer satisfaction and loyalty by providing superior support services for Pega’s products. What You'll Do At Pega The STSE uses their understanding of Pegasystems’ products, the technical environment in which they run, and our customers’ business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in Pega. Who You Are Minimum of 4-5 years of experience in a Application Product Support/Development. Strong understanding in Core Java/JEE skills. Knowledge of KAFKA is preferred. Knowledge on Cassandra is preferred. Good working knowledge on Databases (ex. Postgres, Oracle, MySql). Strong troubleshooting and debugging skills, and has experience in analyzing, troubleshooting, and resolving enterprise software issues. Pega Platform Certifications on Pega 7.x/8.x CSA/CSSA is preferred. Strong interest and desire to learn BPM and working experience on Pega Platform. Ability to work effectively with diverse stakeholders and ability to coordinate with multiple teams to achieve results. Experience in a product organization is a plus What You've Accomplished Strong analytical and problem-solving skills. Should have extensive experience at Core Java, JSP, Servlets and JDBC In-depth knowledge of OOPS concepts, Multithreading, Exception Handling, Collections concepts and File systems. Pega Offers You Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company Job ID: 21762 Show more Show less