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Senior Engineer Solution Engineering

3 - 8 years

12 - 17 Lacs

chennai

Posted:1 week ago| Platform: Naukri logo

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Skills Required

web application networking pc linux troubleshooting c# written and oral communication presentation skills sql server java ms office outlook microsoft windows decision making data entry internet

Work Mode

Work from Office

Job Type

Full Time

Job Description


Role
Senior Engineer Technical Support
Educational Qualification
BE / B.Tech Any Specialization
Responsibilities
  • Provide support to customers across the globe through various channels like Voice, Email and Chat.
  • Answer customer queries on products, solutions, warranty, etc.
  • Remotely troubleshoot, resolve technical issues and problematic situations at customer sites.
  • Provide periodical reports to managers.
  • Participate in creating self-help resources and knowledgebase for customers.
    • Candidate Profile
  • Must have excellent written and oral communication skills.
  • 3+ years in providing technical support to international customers through Voice/ E-mail / Chat.
  • Must be tech savvy with strong knowledge in PC, Linux and Networking fundamentals.
  • Should be familiar with Linux platform and Web applications.
  • Good troubleshooting skills.
  • Adequate experience in Microsoft Word and Excel.
  • Good analytical and problem-solving skills.
  • Should be self-organizing and be able to work with minimal supervision.
  • Willingness to work in 24x7.


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