Posted:9 hours ago|
Platform:
Work from Office
Full Time
Collaborate with customers to resolve a wide range of system and user challenges.
Act as a customer advocate at Siemens, liaising with the internal teams to ensure the customers voice is heard.
Ensure compliance with Siemens' professional standards and processes.
Prioritize, research, diagnose, troubleshoot, and resolve customer-submitted issues within defined SLAs.
Record and manage incident in accordance with departments standards.
Escalate customer issues to appropriate teams or management as needed, and drive issues to resolution.
Gain a comprehensive understanding of Siemens software operations, becoming an expert in specific functional areas.
Deploy Gridscale X Meter Data Management software on internal support environments to replicate and troubleshoot issues in-house.
Develop client-facing knowledge base articles to enhance customers' self-help capabilities.
Be on-call during weekends and holidays as per the defined rotation.
Provide feedback and contribute to process documentation and tool improvements for continuous enhancement of the support process.
Bachelors degree in computer science or equivalent.
6-9 years of hands-on experience in a Level 2/Level 3 customer support or delivery service team, showcasing strong problem-solving and software troubleshooting skills, with the ability to effectively communicate technical issues, prioritize tasks, and enjoy working with customers.
At least 2 years of experience supporting cloud applications, preferably in an AWS environment.
Excellent verbal and written communication skills.
Working knowledge of Java and Oracle in a UNIX/Windows environment.
A self-starter with a can do attitude.
Team player capable of collaborating within our global support team.
Proved ability to effectively diagnose and resolve technical customer issues.
This role is based in Noida, where youll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.
Siemens
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
Practice Java coding challenges to boost your skills
Start Practicing Java Now
3.51 - 4.45 Lacs P.A.
9.0 - 13.0 Lacs P.A.
noida, uttar pradesh, india
Salary: Not disclosed
noida, uttar pradesh, india
Salary: Not disclosed
2.0 - 2.5 Lacs P.A.
chandigarh
1.5 - 3.0 Lacs P.A.
9.0 - 13.0 Lacs P.A.
7.0 - 9.0 Lacs P.A.
bengaluru
3.0 - 6.0 Lacs P.A.
kollam
3.0 - 8.0 Lacs P.A.
