Job
Description
At project44, we believe in challenging the status quo because we know a better supply chain isn't just possibleit's essential. Our Decision Intelligence Platform, Movement, is redefining how global supply chains operate by transforming fragmented logistics data into real-time, AI-powered insights. We empower companies to connect instantly, see clearly, act decisively, and automate intelligently with our Supply Chain AI, enhancing visibility and driving smarter execution. We are looking for a Sr. Enablement Manager to join our Product Design team. In this role, you will play a pivotal part in driving user adoption and engagement through clear, compelling, and educational content across the entire product experience. You will be responsible for the end-to-end content strategy, from creating product documentation and release notes to developing in-product tutorials, video walkthroughs, and help center articles. As a Sr. Enablement Manager, you are a strategic communicator who excels at delivering the right message in the right format at the right time. You will collaborate closely with Product, Engineering, Design, and Marketing teams to ensure that our users are well-informed, empowered, and successful. Your passion for simplifying complex concepts for diverse audiences and your ability to thrive in a fast-paced environment will be key to your success in this role. Responsibilities: - Own the creation and maintenance of all user-facing content, including product documentation, release notes, in-product tooltips, video tutorials, and help center articles. - Collaborate with cross-functional teams to understand new features and translate them into user-friendly content. - Develop and execute a content strategy that supports user adoption, onboarding, and self-service. - Conduct regular audits of the Knowledge Base and in-product content to ensure accuracy, consistency, and relevance. - Analyze content performance and user feedback to continuously improve clarity, engagement, and effectiveness. - Partner with Marketing to align product messaging across channels and ensure consistency in tone and terminology. - Contribute to the administration and optimization of content management and delivery tools. - Advocate for content best practices and user-centered communication across the organization. Qualifications: - 8+ years of experience in content strategy, technical writing, instructional design, or a related field, preferably in a SaaS environment. - Proven ability to create content that drives user engagement and product adoption. - Strong portfolio showcasing a range of content types. - Experience writing for multiple audiences, including end users, developers, and internal stakeholders. - Comfortable working with analytics tools to measure content effectiveness. - Experience leveraging AI tools to streamline content creation and enhance user experience. - Self-starter with excellent project management skills and the ability to manage multiple priorities. - Experience with tools such as Confluence, Zendesk, or similar platforms. - Knowledge of the logistics or supply chain industry is a plus. Join us at project44 as we design the future of how the world moves and is connected through trade and global supply chains. We are committed to creating a diverse, equitable, and inclusive organization where all team members can bring their authentic selves to work every day. If you are passionate about helping shape the way the world moves and share our values, we would love to review your application.,
