Senior E-Commerce Executive

Job Title: Store & E-Commerce Executive

Location: New Delhi (In-store, with online client coordination)
Brand: Katyals Couture – Indian Ethnic Wear

Key Responsibilities:

• Website Management & Stock Updates
• Regularly update product listings, stock availability, and pricing on the brand’s website.
• Ensure accurate product descriptions, images, and tagging for smooth customer browsing.
• Billing & Store Operations
• Handle customer billing and POS operations at the store.
• Maintain accurate sales and transaction records.
• Inventory Management
• Monitor stock levels, inward/outward movement, and coordinate with production for replenishments.
• Maintain inventory registers and reports (offline + online).
• Client Handling (Offline + Online)
• Greet and assist walk-in clients at the store, ensuring a luxury shopping experience.
• Respond to client queries and orders on WhatsApp & Instagram (DMs, inquiries, follow-ups).
• Coordinate appointments, trials, and delivery schedules.
• Customer Relationship Management
• Maintain a client database, follow up for payments, and ensure after-sales service.
• Provide styling or product recommendations as per client needs.

Requirements:

• Graduate / Diploma in Fashion, Retail, or related field preferred.
• 1–3 years of experience in fashion retail, boutique, or e-commerce operations.
• Good communication skills (English & Hindi).
• Proficient in MS Excel, WhatsApp Business, Instagram, and basic website handling (Shopify/Wix/WooCommerce).
• Well-organized, customer-focused, and detail-oriented.

Compensation:

• Competitive salary (fixed + incentives based on sales & performance).

Job Type: Full-time

Pay: ₹10,049.69 - ₹20,000.00 per month

Work Location: In person