E-Commerce Executive

Job Description

Key Responsibilities: 1. Catalog Management: Create and update product listings on marketplaces (e.g., Myntra, Ajio, Amazon, etc.) Ensure accurate details, pricing, SKUs, and high-quality images Coordinate with design and production teams for new product data 2. Platform Onboarding & Coordination: Assist in onboarding the brand to new marketplaces or platforms Maintain updated profiles, brand pages, and storefronts Ensure timely order processing and listing compliance 3. WhatsApp & E-commerce Customer Communication: Handle daily inquiries, order confirmations, and follow-ups over WhatsApp Share catalogs, answer customer questions, and provide personalized assistance Address and resolve customer feedback, complaints, or exchange requests 4. Order Management: Coordinate order processing, packing, and shipping with internal teams Track and update order status across platforms and inform customers accordingly Key Requirements: Strong communication skills in English and Hindi Familiarity with e-commerce platforms (Amazon, Flipkart, etc.) Hands-on experience with cataloging, basic Excel, and CRM tools Customer-first attitude and ability to multitask effectively Knowledge of Indian ethnic wear is a plus Job Type: Full-time Pay: ₹10,011.82 - ₹20,000.00 per month Schedule: Day shift Morning shift Work Location: In person