Senior Document Production Specialist

The role

The Senior Document Production Specialist (Sr. DPS) is a key member of the Document Production Unit, serving as a subject matter expert across all work types. The Sr. DPS is responsible for delivering high-quality document production services directly to fee earners, ensuring all work meets Clifford Chance House style and client specifications. This role also involves fostering positive working relationships within the team and collaborating closely with colleagues, Workflow Leads and Managers.

Who you will work with

You will collaborate with Workflow Lead and Coordinators across our offices in Delhi, Hyderabad, Newcastle and London.

What you will be responsible for

The Sr. DPS reports to a Manager of the Document Production Unit and is expected to create a positive working relationship with team members in their group.

The duties of a Sr. DPS would cover the following:

• Document creation, conversions, formatting, revisions, clean up, repair and indexing
• Presentation creation, conversions, formatting and revisions
• Spreadsheet creation, conversions, formatting, revisions, linking and archiving
• Document tables and automation including TOAs, TOCs and cross referencing
• Template and form creation
• Merge and compare documents
• Mail merge and label creation
• Data entry and editing
• Client briefing
• Creating, modifying and emailing files
• Quality checking for accuracy and formatting and editing services

What you will do

Document Production Services:

• Providing an accurate and high quality document production service to fee earners using Clifford Chance Housestyle
• Ensuring all work and projects are completed as per instructions from the client and /or specifications
• Staying within timelines and deadlines for the completion dates for projects. This requires good time management and organisational skills
• Excellent typing speeds
• Ability to quality check documents to ensure clients quality expectations are met within stipulated turnaround times
• Follow workflow processes as per the Standard Operating Procedures
• Notifying the Team Lead immediately when the deadline is likely to be missed
• Meet quality benchmarks
• Carry out work smoothly and efficiently
• Continue to develop speed, accuracy and proof reading skills and responsible for downtime training objectives
• Maintain confidentiality of all client information
• Working collaboratively with team members to ensure the provision of first-class support services to fee earners

Key Personal Attributes

• A key attribute of a Sr. DPS success will be dependent on the positive and collaborative working relationships which they build with colleagues, the Team Leads and the UK DP team
• Flexible in approach to increase of volume outside of shift hours
• Demonstrate using own initiative / judgement
• Effective time management skills
• Professional approach to problem solving
• Good decision-making abilities
• Strong communication skills are essential, the ability to communicate clearly, persuasively and with sensitivity, both orally and in writing when dealing with lawyers, partners, practice assistants, trainees, paralegals and various support staff
• Keen eye for detail
• Ability to adapt any process changes in minimal time period
• Able to deal with the pressures of high volumes
• Flexible and Service orientated Qualifications

Your experience

• 3+ years of experience in MS Word profile
• Minimum copy typing speed of 40 wpm
• Fluent in written and oral communication in English at all levels internally and externally
• Advanced working knowledge and experience of Microsoft Suite, eg: Word, PowerPoint and Excel
• Intermediate knowledge of Adobe Acrobat / Adobe Suite
• Solid experience within a professional corporate services environment
• Ideally, solid document production experience is an advantage
• Previous experience within a legal environment would be an advantage
• Solid experience of working within a team and collaborating across team members, whilst demonstrating silo working
• Previous experience of customer service

How we will support you

From your first day with us, you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning.