Senior Developer

Alcor are seeking a highly skilled ServiceNow Senior Developer with strong expertise in integrations, automation, and Event Management (AIOps). The role will involve designing, developing, and maintaining ServiceNow solutions that enable intelligent IT operations through automation, monitoring, and remediation.

You will collaborate with architects, developers, and product owners in an Agile delivery model, focusing on end-to-end delivery of ServiceNow Event Management and integrations.---

Key Responsibilities

Integration & Automation Development

• Design and implement integrations using REST APIs, PowerShell scripting, and JavaScript.
• Knowledge of MID Server architecture.
• Implementation experience of Agent Client Collector
• Configure and maintain MID Web Server for automation and monitoring use cases.
• Build reusable workflows and solutions in Flow Designer to orchestrate remedial and automated actions.
• Ensure integration solutions follow best practices for scalability, security, and performance.

Event Management & AIOps

• Implement and configure ServiceNow Event Management application to enable proactive monitoring.
• Configure and tune event correlation rules, alert aggregation, and dashboards in Service Operations Workspace.
• Develop automation to trigger remedial and self-healing actions for incidents/events.
• Drive adoption of AIOps practices across IT Operations for improved reliability and service availability.

CMDB & CSDM Governance

• Good understanding about CMDB and CSDM Framework
• Knowledge of CI Binding and Event Correlation.

Collaboration & Delivery

• Participate in Agile ceremonies (daily standups, sprint planning, retrospectives).
• Collaborate with cross-functional teams (operations, monitoring, security, cloud) to deliver integrated solutions.
• Provide documentation, training, and handover for developed solutions.
• Ensure high-quality coding standards and conduct peer reviews.

Required Experience & Skills

• 5+ years of hands-on implementation experience with ServiceNow Event Management & AIOps.
• Strong expertise in:
• MID Server architecture
• Agent Client Collector
• REST integrations
• JavaScript & PowerShell scripting
• Flow Designer / IntegrationHub
• Experience with ServiceNow CMDB & CSDM framework.
• Knowledge of event correlation, impact analysis, and automated remediation.
• Experience in Agile/Scrum delivery environments.
• Strong documentation and stakeholder communication skills.
• Ability to work collaboratively as part of a global agile team.

Preferred Qualifications

• ServiceNow Certified Implementation Specialist Event Management.
• ServiceNow Certified System Administrator or Certified Application Developer.
• Experience with cloud monitoring tools (e.g., Azure Monitor, Agent Client Collector).
• Implementation Experience of Agent Client Collector.
• Experience with Metric Intelligence and Health Log Analytics will be considered an added advantage.
• Strong problem-solving and analytical skills.

Youll Work With

• Product Owners, Architects, Developers, and QA Engineers within the ServiceNow Platform Team.
• IT Operations and Infrastructure teams leveraging AIOps and automation.
• Business stakeholders, ensuring requirements are clearly translated into technical solutions.--

Youre Good At

• Collaboration & teamwork: thriving in agile, cross-functional squads.
• End-to-end ownership: from design through deployment and support.
• Problem-solving: anticipating risks, proactively addressing issues.
• Communication: delivering clear, structured updates and documentation.
• Continuous improvement: always seeking ways to enhance automation and operational efficiency.

If interested please share your resume at arushi.verma@alcortech.com. Looking for only Immediate to 15 days days of notice period.