Home
Jobs
NTT DATA, Inc. logo

Senior Desktop Support Engineer

5 - 8 years

7 - 10 Lacs

Bengaluru

Posted:2 weeks ago| Platform: Naukri logo

Apply

Skills Required

End User Support Windows Installation Remote Support Ticketing Tools Windows Support Vip Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities: Customer Service: Handle customer inquiries, requests, and complaints related to delivery of services. Provide customers with accurate information about resolution times and updates and engage the right personnel to ensure resolution Install and configure new IT equipment and software, ensuring compatibility and optimal performance. Manage inventory of IT equipment and supplies, tracking usage and ensuring adequate stock levels. Documentation and Record-Keeping: Maintain & Update ITSM Records in a timely manner. Verify and record completed tasks and service reports Coordinating with technicians and work with Internal / Partner teams to ensure activities per SLA. Assign tasks, tickets and work orders to appropriate personnel based on availability and priorities. Ensure that the right resources are deployed for each task Technical: Act as an escalation point of contact for onsite Technicians and guide to resolution on complex issues in End User Support. Relay real-time information, instructions, and updates to ensure smooth operations Emergency Response: Provide contingency support to help resolve issues on priority. Coordinate emergency responses to address unexpected situations Quality Assurance: Ensure that services meet quality and ITIL standards. To ensure that contractual metrices like SLAs and KPIs are met, review IT contractual service catalogues to ensure that services are delivered in line with scope Escalation Management: Assists in escalation management of issues raised in the field. Requirements: 5-8 years of experience in EUC Support on Windows, Office & Desktop \ Laptop Hardware Experience in ITIL Process Based Environment Hands-on experience with ITSM Tools like Service Now, Remedy etc. Has supported a team delivering IT Services in remote operations. Excellent written & spoken communication skills. Exposure to Vendor Management and Infrastructure Change Requests is an added plus. Required to work in 24X7 Shift Based Environment.

More Jobs at NTT DATA, Inc.

Openings For VOICE Process AR Callers - NTT DATA

Chennai

Experience: Not specified

|

INR 0 - 1 Lacs

Walk-in For Voice Process(AR caller) - Experienced

Chennai

1 - 3 yrs
|

INR 1 - 3 Lacs

Private Equity Senior Analyst: NTT Data: Gurugram

Gurgaon

3 - 5 yrs
|

INR 4 - 8 Lacs

NTT DATA - Hiring Experienced For Anesthesia Coder - Medical Coder

Coimbatore

3 - 8 yrs
|

INR 0 - 3 Lacs

NTT DATA - Hiring Experienced For Radiology coder - Medical Coding

Coimbatore

1 - 4 yrs
|

INR 0 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start End User Support Interview Now

My Connections NTT DATA, Inc.

Download Chrome Extension (See your connection in the NTT DATA, Inc. )

chrome image
Download Now
NTT DATA, Inc.
NTT DATA, Inc.
www.nttdata.com

IT Services and IT Consulting

Tokyo Plano

10001 Employees

1479 Jobs

    Key People

  • Denise S. Kinsley

    CEO

  • Ryuhei Sakamoto

    President and CEO of NTT DATA Corporation

RecommendedJobs for You

NTT DATA, Inc. logo

Senior Desktop Support Engineer

NTT DATA, Inc.

Bengaluru

Team Computers logo

Senior Desktop Support Engineer

Team Computers

Mumbai

Computacenter logo

Technical Analyst(Desktop Support)

Computacenter

Bengaluru

NIA IT SOLUTIONS logo

Technical/ Service Desk Engineer - Chennai

NIA IT SOLUTIONS

Hyderabad, Chennai, Bengaluru

Cantik Technologies Pvt Ltd logo

Desktop Support Engineer 2

Cantik Technologies Pvt Ltd

Vijayawada

ENGRAV AVIATION SERVICES & SYSTEMS PVT LTD logo

Functional Analyst

ENGRAV AVIATION SERVICES & SYSTEMS PVT LTD

Bengaluru

NTT DATA Business Solutions logo

Sr Oracle Fusion Hcm Consultant

NTT DATA Business Solutions

Hyderabad, Bengaluru

Flexus Soft Services logo

Desktop Support Engineer

Flexus Soft Services

Chennai

Creative Hands HR logo

Fresher Graduate

Creative Hands HR

Hyderabad, Chennai, Bengaluru

Sherwood High logo

Network & Desktop Support Engineer

Sherwood High

Bengaluru