We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Your future role
The SAP Customer Success Manager organization is focused on creating an
industry-leading digital customer engagement experience
for our customers, with on-demand access to self-service, guidance, and experts from SAP (CSMs) after they have purchased an SAP solution. Our goal is to optimize the time of Digital Customer Success Managers (D-CSMs) for high-value customer interactions by balancing one-on-one engagements with one-to-many initiatives, effective territory management, and a strong focus on Value Realization led by
Solution Area Leads
. This involves delivering content in a more automated and efficient manner. With the strong focus on Business Technology Platform in the context of SAPs Business Suite Strategy, we are seeking a
Solution Area Lead specializing in Business Technology Platform (BTP) and Business Data Cloud (BDC).
Key responsibilities and tasks:
- Regional territory management
- Regional stakeholder network
- Increase scale
- Engagement support
- Knowledge sharing
- D-CSM enablement
- Voice of the customer
What youll do:
In your role as Solution Area Lead your focus is on Adoption & Consumption.
You are contributing to the team s success by managing the solution area as a territory, keeping the D-CSM Regional Leader and Leadership in region (eventually MU stakeholders) informed about the state of the scale business through QBRs, and by supporting churn mitigation.
You are actively contributing to further increase scale with strong focus on leveraging existing assets and a 1:many approach.
You work with the D-CSMs to provide guidance on how they can enable their customers for self-service and connect them to the right resources across the product portfolio, helping them understand what Power Your Success Services are already included in the subscription.
What you"ll bring:
Industry and Business Expertise:
- Deep knowledge of business models, strategies, and processes within BTP solution portfolio
- Buying center/Lines of Business domain expertise.
- Experience driving renewals, expansion, and upsells of license subscription and/or enterprise agreements
Technical and Solution Knowledge
- 5+ years of experience with the BTP solution portfolio.
- Experience with cloud software solutions and delivery models, including SaaS and PaaS processes.
Relationship and Communication Skills:
- Strong relationship-building abilities, with a relationship-driven mindset.
- Excellent verbal and non-verbal communication skills; fluent English is required for customer interactions across APAC.
Problem Solving and Risk Management:
- Proven ability to handle difficult situations and discuss complex issues with key stakeholders and customer executives.
- Ability to apply risk-mitigation strategies to customer situations.
- Expertise in anticipating challenges and developing solutions
.
Project Management and Organizational Skills:
- Strong program/project management and governance skills.
- Demonstrated ability to manage multiple tasks across functions.
- Proven experience in designing and executing 1:Many formats to drive regional scale initiatives.
Experience & Motivation:
- 5+ years of industry experience in Project/Product Management, Pre-sales, Account Management, Customer Success, or Consulting.
- Motivation and flexibility to work in a high-growth organization, with the ability to learn quickly and adapt to a fast-changing environment
#SAPInternalT3
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 430378 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
Work Area: Consulting and Professional Services
Career Status: Professional
Employment Type: Regular Full Time
