Senior Customer Support - (Hospitals and Healthcare)

Job Description

Profile- Senior Customer Support Executive (hospitals and health care domain) Location- Bellary Road, Ganganagar, Bengaluru, karnataka Interview Mode- F2F only (canidate must have prior experience in hospital and health care domain) KEY RESPONSIBILITIES ● Work effectively in a team environment with a pleasant, professional, and courteous demeanor. ● Manage and process medical prescriptions accurately, ensuring compliance with US healthcare regulations (e.g., HIPAA). ● Provide support via email, chat, and outbound & inbound calls to both internal and external customers. ● Assist patients, and healthcare providers with prescription-related queries and issue resolution. ● Address customer queries, resolve complaints, and ensure customer satisfaction. ●Maintain accurate patient records and ensure data privacy standards are met. ● Handle escalations and complex prescription cases professionally and efficiently. ● Conduct problem-cause analysis to identify and resolve customer issues efficiently. Key Requirements: ● 4+ experience in customer service within the Medical & Healthcare Industry is preferred. ● Excellent verbal and written communication skills. ● Strong problem-solving and analytical abilities. ● Ability to manage multiple customer interactions effectively. ● Handle customer complaints, and provide appropriate solutions and alternatives within the time limits ● A proactive attitude and a commitment to delivering exceptional customer service. Preferred Qualifications: ● Experience in telemedicine, online pharmacies, or US healthcare customer support. ● Familiarity with insurance claims processing and prior authorization workflows. ● Knowledge of e-prescribing platforms and US pharmacy network ● Ability to work in a fast-paced and regulated environment Show more Show less