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Senior Customer Support Executive

Senior Customer Support Executive

MagickWoods

0 years

0 Lacs

India

Posted:6 months ago| Platform: GlassDoor logo

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Skills Required

support management service collaboration training troubleshooting data analysis reporting reports

Work Mode

On-site

Job Type

Part Time

Job Description

Years of Experience : 6+ Yrs Job Description Customer Experience Management: Handle complex customer queries, escalations, and ensure high satisfaction levels. Process Improvement: Identify gaps in customer service processes and implement solutions for efficiency. Team Collaboration: Work closely with cross-functional teams to enhance customer support strategies. Training & Mentorship: Guide junior support executives, sharing best practices and troubleshooting techniques. Data Analysis & Reporting: Monitor customer feedback, generate reports, and provide insights for service enhancement. Key Skills Strong communication Problem Solving Interpersonal Skills. Qualifications : Any UG/PG Job Location: Maraimalai Nagar, Chengalpattu

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Senior Customer Support Executive