Senior Customer Success Executive

Holiday Tribe is a seed stage VC funded travel tech brand based in Gurugram, specializing in leisure travel and creating unforgettable holiday experiences. We stand out by integrating technology to enhance holiday curation, leveraging human talent, and prioritizing customer success throughout the booking and travel journey. Our curated holidays span over 30 destinations worldwide and we have partnered with tourism boards globally. Holiday Tribe has been recognized as the Emerging Holiday Tech Company at the India Travel Awards, 2023. Location: Gurugram Key Responsibilities: - Oversee the customer journey, ensuring a smooth experience from inquiry to post-travel for Long Haul Destinations. - Collect and act on customer feedback to improve satisfaction. - Resolve issues proactively and maintain strong customer relationships. - Collaborate with teams to enhance service quality and customer touchpoints. - Provide personalized recommendations and ensure customer needs are met. Requirements: - Bachelors degree in Hospitality, Tourism, or related field. - Minimum of 3 years experience in customer experience or service, preferably in the travel industry. - Strong communication, problem-solving, and customer-centric skills. Why Join Us - Competitive salary, benefits, and travel perks. - Opportunity to make a real impact on customer satisfaction and experiences.,