Customer Success-Trainee (Travel)

Job Description

Company Description Holiday Tribe is a seed stage VC funded travel tech brand based in Gurugram, specializing in leisure travel and creating unforgettable holiday experiences. The brand stands out by integrating technology to enhance holiday curation, leveraging human talent, and prioritizing customer success throughout the booking and travel journey. Holiday Tribe has curated holidays to over 30 destinations worldwide, partnered with tourism boards globally, and received recognition as the Emerging Holiday Tech Company at the India Travel Awards, 2023. Key Responsibilities: Oversee the customer journey, ensuring a smooth experience from inquiry to post-travel. Collect and act on customer feedback to improve satisfaction. Resolve issues proactively and maintain strong customer relationships. Collaborate with teams to enhance service quality and customer touchpoints. Provide personalized recommendations and ensure customer needs are met. Requirements: Bachelor’s degree in Hospitality, Tourism, or related field. Experience-Fresher Strong communication, problem-solving, and customer-centric skills. Employment: 6 Months (Training)+ PPO (Performance Based) Show more Show less