Senior Customer Success Advisor - ENT_TPP

Overview:

In This Role, You Will:

• Collaborative strategy development: Partner closely with Sales, Professional Services, and Customer Success to understand each new clients goals and define how theyll succeed with Cvent.
• Tailored strategy sessions: Lead engaging, customized calls that help new users hit critical milestones across the event lifecycle.
• Product expertise: Be the go-to guide on features and best practices, showing clients smart ways to get the most out of the platform.
• Platform adoption: Drive confident, consistent use of the platform with practical recommendations that remove friction and boost adoption.
• Data analysis: Turn data into clear recommendations find efficiency gains, spot areas for growth, and uncover new partnership opportunities across aligned accounts.
• Proactive engagement: Keep clients up to speed on Cvent updates and initiatives, and keep projects and milestones on track with clear success plans and regular check-ins.

Heres What You Need:

• Work East Coast hours (U.S. Eastern Time), such as 9:00 AM 6:00 PM ET.
• Start and drive work independently with little supervision. (This is IC role)
• Put customers first by quickly understanding and prioritizing their needs with empathy, and keep clear documentation (eg, success plans and notes) that supports their goals.
• Adapt your communication in real time based on the client s style, context, and urgency.
• Solve tough problems under pressure, with a track record of handling critical, high-stress customer issues to resolution.
• Stay flexible and effective amid change, thriving in dynamic or ambiguous situations.
• Show leadership and a desire to help others, blending technical know-how with strong people skills.
• Manage details, time, and priorities exceptionally we'll to deliver on commitments.
• Communicate clearly in both speech and writing