Senior Customer Care Executive - Remote

Company Description Abekus is a career advancement partner that helps enhance job readiness through an extensive collection of questions and learning resources. It acts as a bridge between evolving skills and employer needs in a competitive job market to provide significant career opportunities. About the Role We are looking for a Senior Customer Care Executive to join our company in a full-time remote role. You will be the face of our support operations—responsible for providing timely, empathetic, and effective assistance to users. This role goes beyond basic customer service, involving user engagement, issue resolution, and cross-team collaboration to enhance the overall experience. Experience in sales or upselling is a strong plus. Key Responsibilities Deliver prompt and professional support via chat, email, or phone Ensure high customer satisfaction through proactive issue resolution and follow-ups Understand our product offerings deeply to assist users effectively Identify recurring issues or trends and share insights with product and operations teams Contribute to upselling efforts when appropriate Maintain accurate records of all customer interactions Support the creation and improvement of help center content and internal resources What We’re Looking For 2+ years of experience in customer support or service roles Excellent verbal and written communication skills Strong problem-solving and conflict resolution abilities Experience working in remote support teams Familiarity with tools like Zendesk, Intercom, or Freshdesk Attention to detail, organizational skills, and a customer-first mindset Sales or upselling experience is an advantage Why Join Us? Be part of a fast-growing startup working to transform how people find jobs and build skills Collaborate with a supportive, impact-driven team Enjoy the flexibility of remote work and room to grow within the organization Show more Show less