Senior Customer Care Executive

CIEL HR

4 - 6 years

4 - 5 Lacs

bengaluru

Posted:2 hours ago| Platform:

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Skills Required

communication skills fluent english good english communication excellent communication in english english literature

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Customer Care Executive

email, chat, and outbound calls

Key Responsibilities

Work effectively in a team environment with a pleasant, professional, and courteous demeanor.
Manage and process medical prescriptions accurately, ensuring compliance with US healthcare regulations (e.g., HIPAA).
Provide support via email, chat, and outbound & inbound calls to both internal and external customers.
Assist patients and healthcare providers with prescription-related queries and issue resolution.
Address customer queries, resolve complaints, and ensure customer satisfaction.
Maintain accurate patient records and ensure data privacy standards are met.
Handle escalations and complex prescription cases professionally and efficiently.
Conduct problem-cause analysis to identify and resolve customer issues efficiently.

Key Requirements

4+ years of experience in customer service within the
Medical & Healthcare Industry
is preferred.
Excellent verbal and written communication skills.
Strong problem-solving and analytical abilities.
Ability to manage multiple customer interactions effectively.
Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
A proactive attitude and a commitment to delivering exceptional customer service.

Preferred Qualifications

Experience in
telemedicine
,
online pharmacies
, or
US healthcare customer support
.
Familiarity with
insurance claims processing
and
prior authorization workflows
.
Knowledge of
e-prescribing platforms
and the
US pharmacy network
.
Ability to work in a
fast-paced and regulated environment
.

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