Senior CRM Specialist (HubSpot)

Summary role description:

Hiring for a Senior CRM Specialist (HubSpot) for the Global Competency Centre of a global logistics leader driving digital transformation and operational excellence.

Company description:

Our client is a global logistics leader with a presence in over 100 countries, committed to innovation, reliability, and customer-focused solutions. Guided by a culture where people make the difference, the organization fosters collaboration, learning, and excellence. As part of its digital transformation to become a $10 billion powerhouse, it is establishing a Global Service Centre in India, to drive operational excellence and innovation. This centre will serve as a strategic hub, enabling seamless global operations, enhancing service delivery, and supporting ambitious growth plans.

Role details:

• Title / Designation: Senior CRM Specialist (HubSpot)
• Reporting Manager: CRM Product Manager
• Location: Gurgaon

Role & responsibilities:

• Lead full HubSpot CRM implementation across multiple departments, ensuring it meets business objectives.
• Configure and customize core CRM modules including pipelines, workflows, custom properties, lead scoring, automations, and permissions.
• Integrate HubSpot with other enterprise systems such as ERP, marketing platforms, and support tools using Boomi, APIs, and webhooks.
• Ensure data integrity, migration, and compliance, including GDPR and governance standards.
• Design and deliver dashboards, reports, and KPIs to provide actionable insights for Sales, Marketing, and Customer Success teams.
• Collaborate with business teams to align CRM capabilities with strategic goals and operational needs.
• Act as the HubSpot technical expert and administrator, managing troubleshooting and liaising with HubSpot support or third-party vendors.
• Evaluate and implement new HubSpot features to enhance system functionality and efficiency.
• Develop training materials, SOPs, and onboarding resources to support users and promote adoption.

Candidate requirements:

• 5+ years of CRM administration or implementation experience, including at least 3 years working with HubSpot.
• Proven expertise in HubSpot configuration, setup, and go-live processes.
• Strong hands-on experience with HubSpot modules: Workflows, Lists, Custom Properties, Dashboards, Reporting, Lead Scoring, Sequences, and User Management.
• Experience with data migration, deduplication, and CRM system architecture.
• Solid understanding of sales, marketing automation, and customer success processes.
• Hands-on experience with Boomi or similar integration tools.
• Excellent interpersonal and collaboration skills to work effectively with both technical and non-technical teams.

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