Senior CRM Executive

Pristine Developers

7 - 8 years

5 - 8 Lacs

pune

Posted:7 hours ago| Platform:

Apply

Skills Required

customer relationship communication skills documentation customer interaction customer management customer handling client satisfaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Manage the complete customer lifecycle including booking, documentation, agreement execution, loan coordination, registration, payment follow-ups, and possession
Maintain accurate and updated client records in CRM software and internal systems.
Liaise with sales, legal, finance, and project teams to ensure timely resolution of client requirements.
Prepare and present client MIS reports, dashboards, and status updates for management.
Handle escalations and grievances with tact, diplomacy, and quick resolution.
Drive initiatives to enhance customer experience, satisfaction, and referral business.
Support in possession/handover process ensuring customer delight.
Mentor and guide junior CRM team members to maintain service excellence.

Preferred candidate profile

Graduate/Postgraduate in Business Administration, Marketing, or related field.
78 years of relevant experience in
Customer Relationship Management within the Real Estate industry
.
Excellent interpersonal, communication, and client-handling skills.
Proficiency in CRM software (PropU) and MS Office applications.
Strong problem-solving skills and ability to handle escalations effectively.

More Jobs at Pristine Developers

Executive Assistant

Pune

2.0 - 7.0 yrs

INR 3 - 5 Lacs

Commercial Sales Executive

Pune

4.0 - 5.0 yrs

INR 4 - 5 Lacs

Billing Contrat Estimation Engineer

Pune

8.0 - 10.0 yrs

INR 5 - 6 Lacs

Junior Engineer

Pune

3.0 - 6.0 yrs

INR 3 - 6 Lacs

Sales Executive

Pune

4.0 - 6.0 yrs

INR 4 - 6 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.