Senior Counsellor

Roles and Responsibilities

1. Provide expert counselling to students regarding overseas education options across Canada, USA, UK, Australia, New Zealand, Germany, Ireland, Dubai and Singapore based on their academic profiles and career aspirations.
2. Guide students and their families through the complete student visa process for various countries, ensuring accuracy and compliance.
3. Facilitate and manage the admission process by coordinating between students and the internal admissions team to ensure timely submissions.
4. Act as a communication bridge between students and backend teams, ensuring smooth handling of application workflows.
5. Stay well-versed with admission processes, timelines, and documentation requirements for all major study destinations.
6. Review student profiles and evaluate their eligibility in line with standardized admission criteria of partner institutions.
7. Assist with resolving student queries related to applications, documentation, and visa processes.
8. Maintain regular interaction with walk-in clients and incoming leads, ensuring consistent communication and guidance.
9. Follow up with interested students to pitch appropriate services and guide them towards the next steps in their application journey.
10. Coordinate with associates or clients to pass on important information or updates regarding application and visa procedures.
11. Maintain accurate records of all client interactions, documentation, and application progress on the CRM or internal tracking systems.
12. Liaise with the admission team to follow up on offer letters, tuition fee receipts, and other time-sensitive documents.
13. Participate in regular online and offline training sessions conducted by international institutions to stay informed about courses, scholarships, and application changes.
14. Counsel all student walk-ins professionally, offering country-specific and profile-based education options.
15. Attend incoming phone and online queries, providing comprehensive information about programs, countries, and next steps.
16. Ensure consistent follow-ups with positively engaged students to convert leads into active applicants.
17. Support students in understanding visa filing procedures, timelines, and document readiness.
18. Work closely with the admissions and visa processing teams to ensure a seamless student experience.
19. Assist in compiling and verifying required documents before handing over to the application or visa teams.
20. Keep CRM systems updated with accurate student records, lead status, communication notes, and progress reports.