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Aristocrat
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Senior Config Ops Specialist

Senior Config Ops Specialist

Aristocrat

4 - 7 years

6 - 9 Lacs

noida

Posted:None| Platform:

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Skills Required

order management erp sales analytical production scheduling risk management inside sales gaming crm salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Senior Config Ops Specialist, youll play a crucial role in our mission, ensuring that our configuration operations run flawlessly. This is an outstanding opportunity to join a world-class team dedicated to innovation and quality. You ll be at the forefront of our operations, working closely with various departments to streamline processes and deliver outstanding service. This role offers a chance to create a significant impact within an ambitious and encouraging company culture!

What Youll Do

Manage time effectively to ensure all configuration orders are completed by the end of the day.
Constantly monitor your assigned queue to maintain a duration of 6 calendar days or less.
Back up the Config Ops Supervisor in queue management and case assignment.
Assist with QC case management and overflow quality checks.
Train new hires in Config Ops, focusing on EGM build, conversion, and sign-only requests processes.
Perform peer-to-peer quality checks within the EGM build, conversion, and sign-only spaces.
Collaborate with Inside Sales and the Sales team to address any questions or concerns.
Work with Marketing and ERP to ensure accurate hardware and software selections.
Conduct root cause analysis for any quality errors, internal or external.
Coordinate expedite requests from Inside Sales and the Master Scheduler, prioritizing accordingly.
Respond to customer order status requests from Sales and Production Scheduling.
Address requests from Production and Quality related to configuration.
Promote positive communication with Sales to improve timely delivery to customers.
Participate in daily meetings with Config Ops leadership to discuss schedule and material availability.
Support other projects and perform duties as assigned.

What Were Looking For

Proven leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively at all organizational levels.
Proficiency in using order management systems (e.g., ERP, CRM) and analytical tools to analyze data, track performance metrics, and make data-driven decisions. Experience with SalesForce and D365 is preferred.
Knowledge of regulatory requirements and industry standards related to order management, compliance, and risk management.
Advanced proficiency in Microsoft Office Suite, particularly in Excel and Access.
Outstanding English language skills.

World Leader in Gaming Entertainment
Robust benefits package
Global career opportunities

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Aristocrat

Gaming and Entertainment

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Senior Config Ops Specialist