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Aristocrat
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Senior Config Ops Specialist

Senior Config Ops Specialist

Aristocrat

4 - 7 years

6 - 9 Lacs

noida

Posted:None| Platform:

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Skills Required

order management erp sales analytical scheduling production scheduling risk management gaming crm salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Join Aristocrat as a hard-working Senior Config Ops Specialist ensuring product configuration accuracy.

What Youll Do

Manage time effectively to ensure all configuration orders are completed by the end of the day.
Constantly monitor your assigned queue, maintaining a duration of 6 calendar days or less.
Serve as a backup for Config Ops Supervisor for queue management and case assignment.
Assist with QC case management and overflow quality checks.
Train new hires in Config Ops on EGM build, conversion, and sign-only request processes.
Perform peer-to-peer quality checks within the EGM build, conversion, and sign-only spaces.
Collaborate with Inside Sales and Sales teams to address any questions or concerns.
Work with Marketing and ERP to ensure accurate hardware and software selections.
Perform root cause analysis for any quality errors, both internal and external.
Coordinate expedite requests from Inside Sales and the Master Scheduler, and prioritize accordingly.
Respond to customer order status requests from Sales and Production Scheduling.
Address requests from Production and Quality regarding configuration.
Promote and develop positive communication with Sales to improve timely delivery to customers.
Participate in daily meetings with Config Ops leadership to address scheduling and material availability issues.
Support other projects and perform duties as assigned.

What Were Looking For

Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate at all levels of the organization.
Proficiency in using order management systems (e.g., ERP, CRM) and analytical tools to analyze data, track performance metrics, and make data-driven decisions. Experience with Salesforce and D365 is preferred.
Knowledge of regulatory requirements and industry standards related to order management, compliance, and risk management.
Proficiency in Microsoft Office Suite with advanced skills in Excel and Access.
Excellent English language skills.

World Leader in Gaming Entertainment
Robust benefits package
Global career opportunities

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Senior Config Ops Specialist