Senior Cloud support Engineer

Oracle

4 - 9 years

16 - 18 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

computer science business process erp networking mis analytical hipaa system design customer service troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible for our production infrastructure, including the servers and services which support our growing client base as well as designing and implementing highly scalable environments
This engineer works with other teams in the organization and provides infrastructure solutions to the customers
Understands client systems and applications, networking, infrastructure, data centres, web tools and technologies, databases and Cloud, Big Data, Enterprise Resource Planning (ERP), and more
Perform deep drill down analysis into performance bottlenecks and provide necessary fixes. Bring in new ideas, change, evolve, improve, and simplify the production infrastructure.
Work closely with our development and research teams and provide customer friendly solutions and support. Responsible for working on the design, development, and/or deployment of enterprise supporting systems.
Job duties are varied and complex utilizing independent judgment. May have project lead role.
4 years of experience with Core products or five years of experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering / Math / Physics / Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
Working knowledge of software development tools, methodologies, and programming languages.
Experience working with external or internal customers to implement large scale solutions, business process architecture, application system design, and implementation.
Design and implementation of Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) solutions using a variety of cloud platform services. Highly technical and analytical, possessing significant implementation and operations experience. Identifies solutions in experience of application or server architecture and networking.

Job Requirements

Bachelor s degree, in Computer Science, MIS or related field
5+ years experience in Infrastructure or related field
Customer obsession, passion for delighting customers
Strong understanding of cloud concepts and troubleshooting skills
Experience in cloud support, NOC or similar is preferred
Proven ability to quickly learn new technical domains and train others
Great verbal and written communication skills

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