Senior Cloud Operations Engineer, CX

So, what s the role all about?

How will you make an impact?

• Perform operational duties including application server health, service recycling


• Identify and resolve operational issues (e. g. batch failures, network issues, client data feed errors)


• Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs


• Maintain operational documentation, e. g. incident tracking and run books.


• Produce metric reports including daily production status.


• Review Client support tickets and requests under service SLAs


• Resolve level 2 and level 3 issues (i. e. application support, DBs and data center related issues). Document issues in customer support portal.


• Provide on-call off hour support and work during non-prime shift hours

Have you got what it takes?

• 5+ years experience in Application /production support experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment


• Experience with Azure/AWS


• Experience with Unix, Linux, Windows, Tomcat, SSH and scripting skills


• Experience with SQL Server, Oracle and MySQL


• Experience with and understanding of complex process and data flow


• Ability to effectively and proactively communicate (both written and verbal) to various Product groups and clients on a daily basis.


• Experience with application debugging, performance, scalability


• Familiarity with standard application security compliance best practices


• Knowledge of fault detection and resolution processes


• Experience working successfully independently and with other team members as well as developers


• Ability to multi-task as required and provide rapid support in production



• Must be able to provide on-call off-hour support and work during non-prime shift hour

What s in it for you?

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