Location:
Noida
Experience:
10 to 15 Years Role Summary & Key Objectives
We are looking for a
Senior Business Analyst (Pre + Post Sales)
with 10 15 years of experience in the web and mobile application domain
. The role bridges client requirements, solution design, and delivery execution, ensuring alignment between business needs and technology solutions. The ideal candidate will act as a trusted advisor to clients during the pre-sales phase, as well as a strategic partner during project delivery, driving successful outcomes, client satisfaction, and business growth. Core Responsibilities
Pre-Sales Support
- Collaborate with sales and solution teams to understand client requirements.
- Prepare proposals, solution documents, business cases, and effort estimations.
- Conduct product demonstrations, presentations, and client workshops.
- Support RFPs/RFIs with detailed functional and technical inputs.
Requirement Gathering & Analysis
- Engage with stakeholders to elicit, analyze, and document requirements.
- Define user stories, acceptance criteria, and success metrics.
- Prepare BRDs, FRDs, wireframes, and workflow diagrams.
- Ensure requirement sign-off and alignment with client expectations.
Project Delivery Support (Post-Sales)
- Act as the liaison between client and technical teams during development.
- Track scope, manage change requests, and ensure proper documentation.
- Validate deliverables against agreed requirements and quality standards.
- Conduct UAT sessions and obtain formal client acceptance.
Client Relationship Management
- Build trusted partnerships with clients and act as a single point of contact.
- Anticipate client needs and provide consultative guidance.
- Ensure high client satisfaction through regular feedback and updates.
Process & Documentation Excellence
- Maintain and standardize requirement documents, templates, and BA processes.
- Ensure compliance with industry best practices and organizational standards.
- Mentor junior analysts and support continuous improvement.
Cross-Functional Collaboration
- Work closely with product managers, UI/UX teams, architects, and QA.
- Ensure seamless handover from pre-sales to delivery teams.
- Collaborate with marketing teams to build case studies and solution decks.
Must-Have Skills
Technical & Domain Skills
- Strong understanding of
web and mobile application development lifecycle
. - Experience in creating BRDs, FRDs, wireframes, user journeys, and mockups.
- Hands-on with tools like
JIRA, Confluence, Figma, Balsamiq, MS Visio
. - Familiarity with
Agile/Scrum methodologies
and sprint ceremonies. - Experience in RFP/RFI response management and effort estimation.
- Knowledge of APIs, integrations, and system architecture basics.
Soft Skills
- Excellent communication, presentation, and stakeholder management skills.
- Strong analytical thinking and structured problem-solving ability.
- Ability to translate business needs into technical requirements clearly.
- Negotiation and conflict management skills.
- Leadership qualities to mentor junior analysts and manage client expectations.
Good-to-Have Skills
- Exposure to
cloud platforms (AWS, Azure, GCP)
and SaaS products. - Knowledge of compliance frameworks (GDPR, HIPAA, PCI-DSS).
- Experience in
product strategy, roadmaps, and go-to-market support
. - Prior background in consulting or IT services pre-sales roles.
Experience Requirements
- 10 to 15 years of professional experience, with significant exposure in
Business Analysis for IT services (web & mobile apps)
. - Minimum 3 5 years of client-facing pre-sales experience.
- Proven track record of leading requirements gathering for large-scale projects.
KPIs / Success Metrics
-
Proposal Win Rate:
% of proposals/RFPs converted into projects. -
Requirement Accuracy:
% of requirements delivered without major rework. -
Client Satisfaction Score (CSAT):
Feedback ratings from clients. -
Delivery Alignment:
On-time, in-scope, and quality-verified deliverables. -
Cross-Team Collaboration Score:
Feedback from delivery, sales, and product teams. -
Documentation Quality Index:
Standardization and clarity of BA artifacts.
