Senior Business Analyst

Experience Required:

Certification Preferred:

Overview

The Senior Business Analyst will play a pivotal role in driving the successful implementation of enterprise e-Governance programs by ensuring requirements clarity, alignment with business goals, and compliance with CMMI maturity practices. The position demands expertise in requirement elicitation, business process re-engineering, stakeholder management, and traceability models. The analyst will act as a key liaison between business users, technical teams, and governance committees throughout the project lifecycle.

Key Responsibilities

• Lead end-to-end requirements engineering—elicitation, analysis, documentation, and validation process areas.
• Analyse existing government business processes and identify gaps, redundancies, and improvement opportunities for digital transformation.
• Prepare detailed Business Requirements Documents (BRD), Functional Requirements Specifications (FRS), and Use Case Models.
• Develop user stories, process maps, and acceptance criteria with measurable KPIs.
• Conduct feasibility studies and assist in defining business cases and return-on-investment justifications.
• Ensure business analysis activities follow defined CMMI-compliant and ISO frameworks and documentation standards.
• Maintain bidirectional traceability between requirements, design, and validation artifacts.
• Support Process and Product Quality Assurance (PPQA) audits by providing traceability evidence and process adherence reports.
• Participate in Continuous Process Improvement (CAR, DAR) activities to refine organizational business analysis practices.
• Engage with senior government officials, end users, and vendor teams to align project outcomes with e-Governance objectives and citizen service needs.
• Facilitate Joint Application Design (JAD) and requirement workshops to gain consensus and resolve ambiguities.
• Coordinate with architecture and technology teams to ensure business needs are accurately translated into system functionalities.
• Create stakeholder communication plans and progress reporting dashboards for governance committees.
• Support the development of test plans, scenarios, and scripts based on business requirements and acceptance criteria.
• Validate deliverables during UAT and ensure requirement coverage and sign-off readiness.
• Participate in defect triage and requirement change impact assessment as per Configuration Management practices.
• Maintain project documentation repositories aligned to standards.
• Prepare periodic project performance and business analysis reports highlighting requirement stability, change trends, and traceability indices.

Required Skills and Competencies

• Minimum 7 years of experience as a Business Analyst in enterprise IT or e-Governance domain.
• In-depth understanding of government process re-engineering, citizen service delivery models, and digital governance frameworks.
• Strong command over BPMN 2.0, UML, and process mapping using tools such as Visio or Bizagi.
• Hands-on experience with requirement management tools (e.g., JIRA, IBM DOORS, Azure DevOps).
• Knowledge of CMMI process areas—especially REQM, RD, PPQA, CM, DAR, CAR—pertinent to analysis and documentation would be a added advantage.
• Excellent analytical, presentation, and stakeholder engagement skills.
• Strong documentation, visualization, and communication capabilities.

Educational Qualification

• Bachelor’s degree in Engineering, IT, Computer Science, or related field; Master’s degree preferred.

Key Deliverables

• Business Process Blueprints and AS-IS/TO-BE Models.
• Requirements Management Plan and Traceability Matrix.
• BRDs, FRS, and User Stories.
• Audit-Ready Documentation.
• UAT Support Reports and Sign-off Documents.